FAQ
Questions About Purchases
Who do I contact if I have a question about my order?
Order fulfillment is now being done by our good friends at Dogwise in Wenatchee, WA. We are confident that they will continue the same level of customer-friendly service that we have done our best to provide. Nothing else will change: Same website, same products, and Trisha in the background writing her blog and Facebook posts, still committed to improving relationships between people and animals all around the world. If you have any questions about your order, contact Dogwise at (509) 881-0214 or at support@patriciamcconnell.com. Orders can be faxed to (509) 662-7233.
Do you ship outside of the United States?
We currently ship to North America, Asia, Australia and Europe.
What Credit Cards do you accept?
We accept MasterCard, VISA and Discover credit cards. We also accept PayPal!
What kinds of discounts are available to me?
All of the books published by McConnell Publishing have special pricing when you buy in bulk (10 or more, 20 or more).
Can items be returned?
You may return books and DVDs to Dogwise within 30 days of purchase. Returns will only be accepted if the product is still in its original packaging and in excellent, re-sellable condition. DVDs may only be returned if they are unopened and in the original shrink wrapped packaging.
Full credit for returned products will be issued only if items are not damaged (including scuff marks on book covers) in return transit. Refunds for the original purchase price will be made by check. Shipping and handling costs are not refundable, unless your product arrives in a damaged condition. In that case, there will be a full refund for the purchase price, shipping and handling. Please direct any questions regarding a return to support@patriciamcconnell.com. Returned products should be sent to:
Dogwise Returns
403 South Mission Street
Wenatchee, WA 98801
Can I print your eBooks?
Due to copyright laws, it is illegal to print or reproduce Dr. McConnell’s books in any way, for any use. The eBook file types are not printable.
Can I buy a DVD and rent it out to others?
When you purchase a DVD it is for personal-home use only. The DVD may not be shown to the public, theatrically, commercially or for a profit. Its contents may not be uploaded in any manner onto web servers, web hosts or video-hosting websites. DVDs may not be rented, loaned for a fee, leased or subleased to others.
Can I use my own UPS account for my shipping expenses?
Unfortunately our website is not designed to use your shipping account number with UPS.
How can I donate copies of “Love Has No Age Limit” to my local shelter?
Thanks for asking! Click here to find some suggestions for ways you can help!
About Patricia
Does Patricia still see clients?
Patricia no longer does personal consultations (either in face-to-face or over the telephone). Here are some links that are helpful in searching for a positive reinforcement-based trainer, Certified Applied Animal Behaviorist, or Veterinary Behaviorist in your area.
Can Patricia tell me what resources are best for my dog’s behavior problems?
We spend a lot of time on the product information on the website to help clarify what books and DVDs are best for various problems. Check out the Learning Center to find videos, blog, Bark magazine articles, as well as books and DVDs on a wide range of topics. Use the Search function if you don’t see a topic that applies to your dog. If you can’t find what you need, you can use the Finding Resources section to locate a trained professional to help you.
My dog has a behavior problem. Can Patricia help me?
Patricia has written a wealth of information on all sorts of behavior problems. In the Solving Behavior Problems portion of the website, you will find blogs, articles, videos, books and DVDs organized by topic to help focus your search for information. If you don’t find exactly what you need, use the Search function to dig deeper. If you still can’t find what you need, here are some links that are helpful in searching for a positive reinforcement-based trainer, Certified Applied Animal Behaviorist, or Veterinary Behaviorist in your area.
The Learning Center
Can the articles and blog posts from the Learning Center be printed?
We gathered and organized previously published work by Patricia to make it easily available to you and can be printed off for your use. Enjoy! Books and booklets should not be photocopied. We appreciate your respecting the copyright laws.
Can parts of Patricia’s books be used in Training Classes?
Several of Patricia’s books are tailor made to give structure to puppy and dog training classes. There is special pricing available to dog trainers who sign up with McConnell Publishing as a “Wholesaler” or you can enjoy discounted prices when you buy in bulk (over ten copies per book title.) Book content should not be photocopied and distributed in training classes as that is a violation of the copyright without written permission from Patricia.
Speeches and Events with Patricia McConnell
When will Patricia be giving a talk in my area?
Check out Patricia’s Events page for currently scheduled talks and speeches, and recordings of past events!
How do we book Patricia for a talk or keynote speech?
Patricia is no longer doing day-long or two-day long seminars, but if you are interested in having Patricia speak in the evening or for part of a day, please Contact Us.