Terms & Conditions

When you buy products from McConnell Publishing, you agree to the terms and conditions listed here.  Any conversations (verbal or written) about terms and conditions outside of this website are not binding.

Set Up and Payment
You guarantee that you are giving accurate credit card information and that your credit card company will honor the charges you make, including all applicable taxes.  McConnell Publishing does not keep Buyer credit card information after the transaction has been completed. 

Home Video License
Buyer’s purchase is for home video use and made subject to the following conditions:“Purchase” constitutes lease for the life of the DVD.

  1. “Purchase” constitutes lease for the life of the DVD.
  2. The DVD will not be altered or copied in any manner whatsoever. The DVD is protected under United States Copyright Code.
  3. The DVD will not be shown to the public, theatrically, commercially, or for a profit.
  4. The DVD will not be uploaded in any manner onto web servers, web hosts, or video-hosting websites.
  5. The DVD will not be rented, loaned for a fee, leased, or sub-leased to others.

We appreciate your choosing to buy Trisha’s books and DVDs and hope you find them wildly beneficial.  A lot of work went in to creating useful, concise tools to help you make your dog a model citizen. The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the our products or this website are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited. Please respect Trisha’s rights as the author by not photocopying and/or distributing her materials without her permission.

You agree to indemnify, defend and hold McConnell Publishing and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to a Buyer’s violation of these Terms & Conditions or use of the Site.

Refund & Price Adjustment Policy
You may return books or DVDs to McConnell Publishing within 30 days of purchase.  Returns will only be accepted if the product is still in its original packaging and in excellent, re-sellable condition.  DVDs may only be returned if they are unopened and in the original shrink wrapped packaging.

Full credit for returned products will be issued only if items are not damaged in return transit.  Refunds for the original purchase price will be made by check.  Shipping and handling costs are not refundable.

If an item you purchased is offered at a lower price within 10 days of your original purchase, you may receive a price adjustment. Please direct any questions regarding a return to support@patriciamcconnell.com.  Returned products should be sent to:

     Dogwise Returns
     403 South Mission Street
     Wenatchee, WA 98801

Online Purchasing Terms Acknowledgement
These Online Purchasing Terms & Conditions represents the entire understanding between you and McConnell Publishing.


Learning Center

Want to learn more about dogs? Look here for a treasure trove of Patricia’s articles, blogs and videos about dog training, canine health and behavior, and solving behavior problems. Includes links to other helpful resources.


Clear and engaging, Patricia’s books & DVDs are invaluable resources for professionals and dog lovers alike. If your dog could, she’d beg you to click here and check them out.

Trisha’s Blog

Join thousands of dog lovers around the world in an ongoing inquiry about canine behavior, and follow the adventures of Patricia (2 legs), Willie, Maggie, & Tootsie (4 legs), and a very spoiled flock of sheep.


"The Education of Will delves deep into the minds of people and dogs, and into the effects of trauma, showing that healing is possible. McConnell gives a voice to those who can’t speak in words and provides hope for fearful animals everywhere."

—Temple Grandin, author of Animals Make Us Human and Animals in Translation.

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